If you are experiencing issues with your Playstation® 4 download or install of The Walking Dead: The Telltale Definitive Series, please refer to the following troubleshooting steps -

  1. If you currently have the game installed or have the disc in your console, please start your PS4 while connected to the internet and highlight the game's icon on your dashboard. Press Options on your controller, then select Check for Updates. This should trigger downloading the new patch if it doesn't immediately start when your PS4 boots.

  2. If you do not have the game installed, please redownload from your Library or directly from the PlayStation Store. You will receive the full version with all patches.

  3. The above steps will give you Version 1.02 (released evening PST 9/11). If you launch the game before all 48 GB installs, you may still see an Installing message if you select a season or the character viewer. However, the message will show a timer with however much time is left before the game finishes installing that portion.

    • Note: the install progress bar for Playstation itself may show that the patch is complete after the initial 2GB - you can find the accurate progress bar in-game

  4. While the remainder of the game is installing, you may not see a progress bar on the PS4 dashboard. To see the installation progress, please view the Notifications section on your PS4. You will see the download and installation progress of the full game.

  5. If these steps do not resolve the issue, please fully delete the game, then go into your console's Application Save Data management menu and delete the save data for the game. Next, please restart your console, and then redownload the game from the PS Store or your Library - this will give you the full version with all patches at once. Again, please ensure you wait for the full game to install with all patches before launching it.

Still having problems? Please contact our customer support team directly by submitting a ticket on this portal - thank you!