Is it possible to lose points?

Modified on Thu, 11 Jan at 10:05 AM

Points are only deducted if a refund is triggered from a purchase. This is due to our loyalty software's system limitations.

Other than this, once you have earned points through completed Activities, these points will not be deducted until their expiration at the end of the Season.

If you believe you lost points and d, please reach out to customer support for further assistance.

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