How can we help you today?
Enter your search term here...
Need Help? Check our FAQ or
Submit New Ticket
New support ticket
Check ticket status
How long does shipping take?
Do you ship internationally?
Where’s my package?
My item arrived damaged. Can you help?
My order arrived and it’s the wrong item/size.
View all 33
Do you have a telephone number I can contact?
Is there a live chat I can speak to?
I have a problem with my video game
Skybound Xpo FAQ
How do we watch the Skybound Xpo?
What time zone is this scheduled in?
Any chance you might announce a new Walking Dead video game?
I'm only interested in a specific panel, what time are they presenting?
Will there be pop-up notifications for any live updates during the event?
View all 10
Telltale's The Walking Dead
Level 52 Lee and Clem Statue
When will I get my statue?
I changed my address, what should I do?
I ordered a TWD: Definitive Series Collector Pack, where do I find information about my make-good statue?
TWD: The Telltale Definitive Series Game FAQ
Can I import my saves from previous releases of The Walking Dead into The Telltale Definitive Series?
Will you be creating more Telltale's The Walking Dead?
What languages are available for The Telltale Definitive Series?
I can't watch the Developer's Commentaries
I can't play past the opening in The Final Season, Episode 1
View all 9
TWD: Definitive Series Collector's Packs FAQ
Where is my make-good Level 52 statue and why is it taking so long?
Can I buy additional statues for myself, family, and friends?
Can I still purchase TWD: Definitive Series Collector's Packs?
Guardian and Signature Packs - Clem and Lee Diorama
[International Orders] Where is my order of TWD: Telltale Definitive Series?
View all 8
The Walking Dead: Season One Game FAQ
I'm stuck in Episode 4 at the nurse's station or the sewers
Brenda shoots me no matter what I do in Episode 2
[PC/Mac] What are the Minimum System Requirements to run The Walking Dead: Season One?
[PC] How to run the PC Support Tool for The Walking Dead
[PC] I get a black screen at the start of an episode
View all 11
The Walking Dead: Season Two Game FAQ
[PC/Mac] What are the Minimum System Requirements to run The Walking Dead: Season Two?
[PC] How to run the Support Tool for The Walking Dead: Season Two
[PC] I can't continue from my save or am stuck on 'Updating Content'
[PS3] The game is missing from my XMB
[PS3] My game is stuck at the 'Updating Content' screen
View all 6
The Walking Dead: A New Frontier Game FAQ
How do I import my Season Two save or backstory into The Walking Dead: A New Frontier?
[PC] What are the Minimum System Requirements to run The Walking Dead: A New Frontier?
[PC] How to run the Support Tool for The Walking Dead: A New Frontier
[PC] I have an nVidia/AMD graphics card and the game lags
[Switch] The game is crashing during Episode 2 or 3
View all 7
The Walking Dead: The Final Season Game FAQ
How do I import my save or backstory into The Walking Dead: The Final Season?
I originally selected 'No' when asked to import saves, but now I want to import them
I can't play past the opening credits in Episode 1
[PC] What are the Minimum System Requirements to run The Walking Dead: The Final Season?
[PC] The game won't save or freezes on a black screen when I die or launch it
View all 6
The Walking Dead: Michonne Game FAQ
I can't push the grandfather clock to block the door in Episode 3
[PC/Mac] What are the Minimum System Requirements to run The Walking Dead: Michonne?
[PC] How to run the Support Tool for The Walking Dead: Michonne
[Mobile] I can't swipe the arrows in Episode 2 and keep dying
The Walking Dead: Saints & Sinners
Baldur's Gate, etc.
Baldur's Gate I & II, Planescape: Torment & Icewind Dale Enhanced Edition Collector's Packs FAQ
I just got the game, where are the rest of my Collector's Pack items?
When will I get my Baldur's Gate and/or Planescape: Torment, Icewind Dale Enhanced Edition game(s)?
Am I paying for shipping twice?
What is the status for international shipping for the Collector's Packs?
I would like a refund for my Collector's Pack [Baldur's Gate I & II, Planescape: Torment & Icewind Dale Enhanced Edition Collector's Packs]
View all 17
Skullgirls LE Shipping
Skullgirls Nintendo Switch Bugs
Neverwinter Nights FAQ and General Info
Trial by Trolley
Trial by Trolley FAQ and General Info
Trial by Trolley Expansion Pack
Before Your Eyes
Before Your Eyes - FAQ
What is Before Your Eyes?
Is it necessary to play BYE with a camera?
Is the camera recording my face?
Is there a non-blink mode?
Do all webcams work with Before Your Eyes?
View all 7
Before Your Eyes - Technical Troubleshooting
Before Your Eyes - Patch Work
The Big Con
The Big F.A.Q.
I’m experiencing a crash! The game quits out of itself to the desktop / dashboard. What do I do?
What are the accessibility features and limitations of The Big Con?
Will The Big Con be coming to other platforms, and when?
When do I get to shoot things?
Do my choices affect outcomes/consequences? Can I see all the content in one play-through?
View all 10
Rainbow Billy FAQ
My game crashed! What do I do?
I found a bug! What should I do?
What accessibility features does Rainbow Billy have?
So there’s really no violence in Rainbow Billy?
Will you be selling Rainbow Billy merchandise?
View all 12
Help Desk Software
by Freshdesk Support Desk