Skybound Helpdesk

Store/Shipping FAQ 34

• How long does shipping take?
• Do you ship internationally?
• Where’s my package?
• My item arrived damaged. Can you help?
• My order arrived and it’s the wrong item/size.

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General FAQ 3

• Do you have a telephone number I can contact?
• Is there a live chat I can speak to?
• I have a problem with my video game

Gift Cards 1

• Gift Cards

Skybound Xpo FAQ 10

• How do we watch the Skybound Xpo?
• What time zone is this scheduled in?
• Any chance you might announce a new Walking Dead video game?
• I'm only interested in a specific panel, what time are they presenting?
• Will there be pop-up notifications for any live updates during the event?

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Level 52 Lee and Clem Statue 3

• When will I get my statue?
• I changed my address, what should I do?
• I ordered a TWD: Definitive Series Collector Pack, where do I find information about my make-good statue?

TWD: The Telltale Definitive Series Game FAQ 8

• Can I import my saves from previous releases of The Walking Dead into The Telltale Definitive Series?
• Will you be creating more Telltale's The Walking Dead?
• What languages are available for The Telltale Definitive Series?
• I can't watch the Developer's Commentaries
• I can't play past the opening in The Final Season, Episode 1

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TWD: Definitive Series Collector's Packs FAQ 8

• Where is my make-good Level 52 statue and why is it taking so long?
• Can I buy additional statues for myself, family, and friends?
• Can I still purchase TWD: Definitive Series Collector's Packs?
• Guardian and Signature Packs - Clem and Lee Diorama
• [International Orders] Where is my order of TWD: Telltale Definitive Series?

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The Walking Dead: Season One Game FAQ 11

• I'm stuck in Episode 4 at the nurse's station or the sewers
• Brenda shoots me no matter what I do in Episode 2
• [PC/Mac] What are the Minimum System Requirements to run The Walking Dead: Season One?
• [PC] How to run the PC Support Tool for The Walking Dead
• [PC] I get a black screen at the start of an episode

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The Walking Dead: Season Two Game FAQ 6

• [PC/Mac] What are the Minimum System Requirements to run The Walking Dead: Season Two?
• [PC] How to run the Support Tool for The Walking Dead: Season Two
• [PC] I can't continue from my save or am stuck on 'Updating Content'
• [PS3] The game is missing from my XMB
• [PS3] My game is stuck at the 'Updating Content' screen

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The Walking Dead: A New Frontier Game FAQ 7

• How do I import my Season Two save or backstory into The Walking Dead: A New Frontier?
• [PC] What are the Minimum System Requirements to run The Walking Dead: A New Frontier?
• [PC] How to run the Support Tool for The Walking Dead: A New Frontier
• [PC] I have an nVidia/AMD graphics card and the game lags
• [Switch] The game is crashing during Episode 2 or 3

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The Walking Dead: The Final Season Game FAQ 6

• How do I import my save or backstory into The Walking Dead: The Final Season?
• I originally selected 'No' when asked to import saves, but now I want to import them
• I can't play past the opening credits in Episode 1
• [PC] What are the Minimum System Requirements to run The Walking Dead: The Final Season?
• [PC] The game won't save or freezes on a black screen when I die or launch it

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The Walking Dead: Michonne Game FAQ 4

• I can't push the grandfather clock to block the door in Episode 3
• [PC/Mac] What are the Minimum System Requirements to run The Walking Dead: Michonne?
• [PC] How to run the Support Tool for The Walking Dead: Michonne
• [Mobile] I can't swipe the arrows in Episode 2 and keep dying

The Walking Dead: Saints & Sinners 0

Baldur's Gate I & II, Planescape: Torment & Icewind Dale Enhanced Edition Collector's Packs FAQ 17

• I just got the game, where are the rest of my Collector's Pack items?
• When will I get my Baldur's Gate and/or Planescape: Torment, Icewind Dale Enhanced Edition game(s)?
• Am I paying for shipping twice?
• What is the status for international shipping for the Collector's Packs?
• I would like a refund for my Collector's Pack [Baldur's Gate I & II, Planescape: Torment & Icewind Dale Enhanced Edition Collector's Packs]

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Skullgirls 2

• Skullgirls LE Shipping
• Skullgirls Nintendo Switch Bugs

Neverwinter Nights FAQ and General Info 1

• Neverwinter Nights

Trial by Trolley FAQ and General Info 0

Trial by Trolley Expansion Pack 0

Before Your Eyes - FAQ 7

• What is Before Your Eyes?
• Is it necessary to play BYE with a camera?
• Is the camera recording my face?
• Is there a non-blink mode?
• Do all webcams work with Before Your Eyes?

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Before Your Eyes - Technical Troubleshooting 3

• Blink Detection
• System Settings
• Further Troubleshooting...

Before Your Eyes - Patch Work 1

• Patch 1.2.6.2

The Big F.A.Q. 10

• I’m experiencing a crash! The game quits out of itself to the desktop / dashboard. What do I do?
• What are the accessibility features and limitations of The Big Con?
• Will The Big Con be coming to other platforms, and when?
• When do I get to shoot things?
• Do my choices affect outcomes/consequences? Can I see all the content in one play-through?

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Rainbow Billy FAQ 12

• My game crashed! What do I do?
• I found a bug! What should I do?
• What accessibility features does Rainbow Billy have?
• So there’s really no violence in Rainbow Billy?
• Will you be selling Rainbow Billy merchandise?

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