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Knowledge base
General
Store/Shipping FAQ
36
How long does shipping take?
Do you ship internationally?
Where’s my package?
My package is lost! What do I do?
My tracking number won’t update.
See all 36 articles
General FAQ
3
Do you have a telephone number I can contact?
Is there a live chat I can speak to?
I have a problem with my video game
Gift Cards
1
Gift Cards
Skybound Xpo FAQ
10
How do we watch the Skybound Xpo?
What time zone is this scheduled in?
Any chance you might announce a new Walking Dead video game?
I'm only interested in a specific panel, what time are they presenting?
Will there be pop-up notifications for any live updates during the event?
See all 10 articles
Telltale's The Walking Dead
TWD: The Telltale Definitive Series Game FAQ
8
Can I import my saves from previous releases of The Walking Dead into The Telltale Definitive Series?
Will you be creating more Telltale's The Walking Dead?
What languages are available for The Telltale Definitive Series?
I can't watch the Developer's Commentaries
I can't play past the opening in The Final Season, Episode 1
See all 8 articles
TWD: Definitive Series Collector's Packs FAQ
6
Guardian and Signature Packs - Clem and Lee Diorama
[International Orders] Where is my order of TWD: Telltale Definitive Series?
Where are my collectible goodies?
Can I purchase specific items from TWD: Definitive Series Collector's Packs?
Can I still purchase TWD: Definitive Series Collector's Packs?
See all 6 articles
The Walking Dead: Season One Game FAQ
11
I'm stuck in Episode 4 at the nurse's station or the sewers
Brenda shoots me no matter what I do in Episode 2
[PC/Mac] What are the Minimum System Requirements to run The Walking Dead: Season One?
[PC] How to run the PC Support Tool for The Walking Dead
[PC] I get a black screen at the start of an episode
See all 11 articles
The Walking Dead: Season Two Game FAQ
6
[PC/Mac] What are the Minimum System Requirements to run The Walking Dead: Season Two?
[PC] How to run the Support Tool for The Walking Dead: Season Two
[PC] I can't continue from my save or am stuck on 'Updating Content'
[PS3] The game is missing from my XMB
[PS3] My game is stuck at the 'Updating Content' screen
See all 6 articles
The Walking Dead: A New Frontier Game FAQ
7
How do I import my Season Two save or backstory into The Walking Dead: A New Frontier?
[PC] What are the Minimum System Requirements to run The Walking Dead: A New Frontier?
[PC] How to run the Support Tool for The Walking Dead: A New Frontier
[PC] I have an nVidia/AMD graphics card and the game lags
[Switch] The game is crashing during Episode 2 or 3
See all 7 articles
The Walking Dead: The Final Season Game FAQ
6
How do I import my save or backstory into The Walking Dead: The Final Season?
I originally selected 'No' when asked to import saves, but now I want to import them
I can't play past the opening credits in Episode 1
[PC] What are the Minimum System Requirements to run The Walking Dead: The Final Season?
[PC] The game won't save or freezes on a black screen when I die or launch it
See all 6 articles
The Walking Dead: Michonne Game FAQ
4
I can't push the grandfather clock to block the door in Episode 3
[PC/Mac] What are the Minimum System Requirements to run The Walking Dead: Michonne?
[PC] How to run the Support Tool for The Walking Dead: Michonne
[Mobile] I can't swipe the arrows in Episode 2 and keep dying
The Walking Dead: Saints & Sinners
0
Baldur's Gate, etc.
Baldur's Gate I & II, Planescape: Torment & Icewind Dale Enhanced Edition Collector's Packs FAQ
17
I just got the game, where are the rest of my Collector's Pack items?
When will I get my Baldur's Gate and/or Planescape: Torment, Icewind Dale Enhanced Edition game(s)?
Am I paying for shipping twice?
What is the status for international shipping for the Collector's Packs?
I would like a refund for my Collector's Pack [Baldur's Gate I & II, Planescape: Torment & Icewind Dale Enhanced Edition Collector's Packs]
See all 17 articles
Skullgirls
Skullgirls
2
Skullgirls LE Shipping
Skullgirls Nintendo Switch Bugs
Neverwinter Nights
Neverwinter Nights FAQ and General Info
1
Neverwinter Nights
Trial by Trolley
Trial by Trolley FAQ and General Info
0
Trial by Trolley Expansion Pack
0
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