FAQ

Can I update my billing address?
If you already have a shipping notice, then it’s unlikely we can update the address, but if not, open a tech ticket and we can possibly update.
Tue, 28 Aug, 2018 at 1:10 PM
Can I place a wholesale order for Superfight directly from you?
Yes! You can email: wholesale@skybound.com for all wholesale requests.
Tue, 28 Aug, 2018 at 1:10 PM
My Superfight ____ deck/card has an error!
Uh oh. Could be us. Could be nefarious sellers. Open a tech ticket and include pictures if you can.
Tue, 28 Aug, 2018 at 1:11 PM
My Superfight deck looks/smells/tastes weird. Is it counterfeit?
Well, it’s a weird game. We’ve done a lot to minimize counterfeits, but some still might make it through. Open a tech ticket tech ticket and include pictur...
Tue, 28 Aug, 2018 at 1:14 PM
I want to cancel my order.
If you already have a shipping notice, then it may too late. Open a tech ticket tech ticket to see if we can cancel or start the return process.
Tue, 28 Aug, 2018 at 1:15 PM
Why was my order cancelled for being “fraudulent”?
It could be one of the following: - Address or zip code do not match the credit card billing address - Security code does not match actual card - Custome...
Tue, 28 Aug, 2018 at 1:17 PM
Will you sell your SDCC/NYCC exclusives on the webstore?
We will, at our discretion, list a limited amount of convention exclusives to our Skybound Insiders. (Plug alert) join today, it’s free! Sign up here.
Tue, 28 Aug, 2018 at 1:18 PM
Do you offer shipping discounts?
Maybe! Check the store as we will sometimes run promotions. And we sometimes offer promotional discounts to our Insiders... did we mention that it’s free? S...
Tue, 28 Aug, 2018 at 1:19 PM
Can you have Robert sign my items?
Unfortunately, no. But Robert does a few signings over the course of the year, so be on the look out for us at conventions.
Tue, 28 Aug, 2018 at 1:20 PM
When will I receive my tracking number?
Once we process your order and print your label, our system should automatically send you your tracking number. Think you order is on the way and you didn’...
Tue, 28 Aug, 2018 at 1:20 PM