Baldur's Gate I & II, Planescape: Torment & Icewind Dale Enhanced Edition Collector's Packs FAQ

I just got the game, where are the rest of my Collector's Pack items?
You should have received an email update about this subject matter on the 27th of September - please check your spam/junk filter to ensure you are receiving...
Fri, 27 Sep, 2019 at 8:48 AM
When will I get my Baldur's Gate and/or Planescape: Torment, Icewind Dale Enhanced Edition game(s)?
The physical boxed copy of the game, on the platform ordered, will be arriving to you on or around the console release date of October 15th - dependent on l...
Fri, 27 Sep, 2019 at 8:48 AM
Am I paying for shipping twice?
No, your game (on the platform ordered) is shipping free of charge, and you have already paid for shipping of your Collector’s Pack. We’re still finalizing ...
Fri, 27 Sep, 2019 at 8:49 AM
What is the status for international shipping for the Collector's Packs?
Your game (on the platform ordered) is shipping, free of charge, and you have already paid for shipping of your Collector’s Pack. Physical boxed copies of t...
Fri, 27 Sep, 2019 at 8:49 AM
I would like a refund for my Collector's Pack [Baldur's Gate I & II, Planescape: Torment & Icewind Dale Enhanced Edition Collector's Packs]
If you’d like to request a refund, we must hear from you by October 9th. Please include: The name on the order  The order number The email on file for t...
Fri, 27 Sep, 2019 at 8:49 AM
When will I get the rest of the Collector's Pack and will it be intact or sent separately too?
Your Collector’s Pack will be shrink-wrapped with ALL collectible items included.  We’re still finalizing the exact timing for shipment of the Collector...
Fri, 27 Sep, 2019 at 8:49 AM
What if I ordered both Baldur’s Gate and Planescape:Torment & Icewind Dale Enhanced Edition Collector’s Packs?
We wanted to ensure that can play Baldur’s Gate I & II, and Planescape: Torment & Icewind Dale as soon as it is available on consoles.  So, if y...
Fri, 27 Sep, 2019 at 8:50 AM
What about my order of Neverwinter Nights & the Ultimate Enhanced Edition Collector's Packs?
Neverwinter Nights Collector’s Pack is due to be shipped in December as a whole package.   The Ultimate Enhanced Edition Collector’s Pack is due to be shi...
Fri, 22 Nov, 2019 at 12:06 PM
Can I still purchase the Collector's Packs?
Apologies for the inconvenience, but we are not currently selling the packs at this time, as they were exclusive to the preorder, which ended on Aug. 2nd. I...
Thu, 26 Sep, 2019 at 4:47 PM
Can I purchase the items from the Collector's Packs individually?
At this time, we are only planning on releasing those particular items within their packaged collections. 
Thu, 26 Sep, 2019 at 9:29 AM