System Settings Troubleshooting Tips

  • Application Camera Permissions: When you launch Before Your Eyes, it is likely that a Windows pop-up window will appear - requesting permission for Before Your Eyes to access your camera. Make sure to accept the request. If this pop-up window doesn’t appear, then check your camera permissions in Windows. 

  • Windows Camera Permissions: In Windows go to Start > Settings > Privacy > Camera. In ‘Allow access to the camera on this device”, select “Change” and ensure that “Camera access for this device” is enabled. Then, assure that “Allow apps to access your camera” is enabled. Lastly, ensure that “Allow desktop apps to access your camera” is enabled.

  • Antivirus and Firewall: In some cases antivirus and firewall software will prevent applications from accessing your camera. If Before Your Eyes is not able to access your camera despite windows camera and applications permissions, make sure to check your antivirus and firewall camera permissions.

  • USB Devices and Drivers: 

    • The webcam cannot be used by other software (e.g. Google Meets, OBS) while Before Your Eyes is using it

    • You can test your webcam in Windows with the “Camera” app to check if it works. If it does not work, try plugging it into a different USB port. If you are using a laptop with a built in camera, try restarting the computer. 

    • To confirm that Windows recognizes your camera, open Device Manager and check that the camera is listed in the “imaging Devices” category and check for error or warning symbols. If the camera is not listed or there are errors or warnings, then download and install/re-install the appropriate drivers from your laptop or webcam vendor

    • You can test your webcam in Windows with the “Camera” app to check if it works. If it does not work, try plugging it into a different USB port. If you are using a laptop with a built in camera, try restarting the computer. 

    • To confirm that Windows recognizes your camera, open Device Manager and check that the camera is listed in the “imaging Devices” category and check for error or warning symbols. If the camera is not listed or there are errors or warnings, then download and install/re-install the appropriate drivers from your laptop or webcam vendor

    • Graphics Settings: If you are noticing blink detection problems throughout the game, they may be a result of decreased framerates, caused by playing at too high graphics settings. This is especially likely if you have notices stuttering or slowness in the game’s performance. Try adjusting the graphics level via settings to a lower one - this may improve detection. 

    • System Optimization: Close other applications. Make sure you have at least 4GB of system memory (RAM) available and that your CPU is not being used by other applications.