I can't access my KRAFTON ID to unlink it from my Steam ID

Modified on Thu, 01 Dec 2022 at 08:59 PM

If you are not able to unlink the account on your own because the previously used email address or password changed due to steam account hacking, the existing email account was deleted, etc. then the accounts have to be manually unlinked through customer support.

For a manual unlink, please send an inquiry directly to KRAFTON customer support account_support@krafton.com with the below information: 

1) Game name, game account 

2) Email account used to create KRAFTON ID 

3) If there is an error, a screenshot of the error pop-up

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