My Invincible VS progress or save data was reset. What can I do?

Your Invincible VS progress (Player Level, Character Mastery, unlocks and Story progress) is saved to our online game services and tied to the platform account you play on. If your progress looks missing or reset, try these steps first.

Steps to try

1. Make sure you're signed in to the same platform account you normally play on (PlayStation Network, Xbox or Steam).
2. Make sure you're connected to the internet, then fully close and relaunch the game. Progress can show incorrectly if the game started offline.
3. Install the latest game update. Patches have added save data safeguards, a new save system and Steam Cloud save support.
4. Xbox Play Anywhere players: use the same Microsoft account on your Xbox console and in the Xbox app on PC so progress syncs.

Progress does not carry over between PlayStation, Steam and Xbox. See Will characters or progress carry over between platforms?.

If your progress is still missing

Submit a ticket and include:

• Your platform and player ID
• Your approximate Player Level before the reset
• When you noticed the problem
• A screenshot of your profile, if possible

Our team will review your account. We can't always restore lost progress, but we'll let you know what's possible.

Need more help? Submit a ticket and select Invincible VS as the game. Our team will get back to you as soon as possible.