The Support Tool is a batch/script file that collects general system information and data related to The Walking Dead games, such as a directory listing of the install folder, save folder, and crash events caused by the game. This information helps our support team identify the cause of potential issues you may be experiencing.


To run the Support Tool on PC:

  1. Download the TWD PC Support Tool.exe file at the bottom of this article and double-click on it to run the file. Allow it run until it says "FINISHED" at the bottom.
  2. Once the Support Tool is finished, it will open an explorer window containing a file named TWD_support_data_pc.zip.
  3. Attach your TWD_support_data_pc.zip file to your support ticket.