Please make sure to submit your error/bug/glitch information in full to our customer support team here, and include the following information:
- Exact information about the issue(s) you are facing
- Platform (Xbox/PS4/PC/etc) you are playing on
- Digital vs. physical purchase
- Any photos, screenshots, or videos if possible!
Also, prior to submitting a ticket, please make sure you have tried the following basic troubleshooting steps!
- Completely exit the game and restart your console/PC
- Reopen the game and check for an update
- Ensure you are fully connected to the internet with no firewalls or interruptions
- Ensure your console/PC/launcher is updated to the latest possible version
- [PC] Ensure your graphics driver and controller software are updated to the latest possible versions
- If you cannot overcome bugs with the above steps, please try a complete uninstall of the game and FULLY delete all save files
- Try a fresh install of the game
If all above fails, please feel free to contact us via a customer support ticket: https://help.skybound.com/support/tickets/new