UPDATE Sept. 13th, 2019:
First, we’d like to reiterate our sincere appreciation for supporting us and the StillNotBitten team by pre-ordering one of The Walking Dead: The Telltale Definitive Series Collector’s Packs from Skybound.com.
If you remember from our last email, we wanted to ensure you are able to play TWD: TT Definitive Series along with the rest of the world on Sept. 10th. However, we are deeply sorry to say that we've fallen short in this effort. The shipment of physical copies to our International customers has been delayed as we failed to get boxed copies out of our European distribution centers in the timeframe necessary. We've remedied this as best we can and we now expect your physical copy to arrive sometime before the end of September.
But we want to make sure you are able to play your game as soon as possible and plan to send a digital download code for the platform you ordered. We’re working with Microsoft and Sony to have those delivered and anticipate being able to email them to you by the end of next week.
If you have any questions please contact us at email@example.com. Please include the name on the order and the order number.
Thank you again for being such amazing fans, for your continued support, and once again for your patience!