TWD: Definitive Series Collector's Packs FAQ

TWD: Final Season Limited Edition and TWD DS Collector Packs

Where is my make-good Level 52 statue and why is it taking so long?
First we’d like to thank you for purchasing the TWD: Definitive Series Collector Packs and for your patience as we work to develop a statue that meets your ...
Fri, 29 Oct, 2021 at 8:51 AM
Can I buy additional statues for myself, family, and friends?
Yes – we’ve heard numerous requests direct from customers and on social media that you’d also like to buy additional statues if possible. Thanks to our frie...
Fri, 29 Oct, 2021 at 8:51 AM
Can I still purchase TWD: Definitive Series Collector's Packs?
Apologies for the inconvenience, but we are not currently selling the packs at this time. We ended our purchase period on May 31st. If anything changes, we ...
Thu, 26 Sep, 2019 at 4:43 PM
Guardian and Signature Packs - Clem and Lee Diorama
Update 12/11/19 - Guardian and Signature Packs - Clem and Lee Diorama Since we emailed about the TWD: Collector’s Pack items last week, we’ve had a mu...
Thu, 12 Dec, 2019 at 3:32 PM
[International Orders] Where is my order of TWD: Telltale Definitive Series?
UPDATE Sept. 13th, 2019: First, we’d like to reiterate our sincere appreciation for supporting us and the StillNotBitten team by pre-ordering one of The Wa...
Thu, 26 Sep, 2019 at 10:34 AM
Where are my collectible goodies?
You should have received an email update about this on Dec. 5th - please check your spam/junk filter to ensure you are receiving emails from us!  First,...
Fri, 6 Dec, 2019 at 9:35 AM
Can I purchase specific items from TWD: Definitive Series Collector's Packs?
At this time, we are only planning on releasing those particular items within their packaged collections. There may be other opportunities for future merchan...
Thu, 26 Sep, 2019 at 4:44 PM
Redemption Codes
If you purchased TWD: TT Def. Series Collector Pack, you may be entitled to a digital code if your platform of choice was PC.  If so, please check your inbo...
Wed, 11 Sep, 2019 at 5:03 PM