Shipping Information
Standard delivery time is 5-7 business days.
During peak seasons, including holidays, higher order volumes can add a few extra days to processing before your order ships.
Skybound currently ships within the US only. If you're outside the US, see our International Shipping FAQ for details.
What if my package seems lost?
If your package hasn't arrived, try the following:
- Track your package. Use the tracking information from your shipping confirmation to check its current status.
- Check for a delivery notice or photo. Many carriers (USPS Informed Delivery, UPS, FedEx) log a photo or note at the time of delivery. This resolves a lot of "missing" packages on its own.
- Contact your postal carrier. They may have details on delivery attempts or the package's last known location.
- Check your surroundings. Packages are sometimes left in a safe spot or with a neighbor. Take a look around your delivery area.
Still need help?
If you've tried the steps above and still can't locate your package, open a ticket here with:
- Your order number
- Tracking number
- A brief description of the issue
If you're still stuck after opening a ticket, we'll dig in and get it sorted.
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