FAQ

How long does shipping take?
In most cases our team is able to get shipments out within 1 business day (there are exceptions, of course, like around Black Friday we may need some extra...
Mon, 13 Aug, 2018 at 11:45 AM
Do you ship internationally?
We do!
Tue, 28 Aug, 2018 at 1:00 PM
Where’s my package?
Generally, within 1 business day of your order being placed, you should receive a shipping confirmation with your tracking info. You can check on your orde...
Tue, 28 Aug, 2018 at 1:02 PM
My package is lost! What do I do?
Remain calm. These things happen. If you’ve checked your tracking info and it seems your package is indeed gone or mis-delivered, please check with your pos...
Tue, 28 Aug, 2018 at 1:03 PM
My tracking number won’t update.
Please contact us at webstore@skybound.com and we can look into it! In most cases it is a carrier scanning error and it will update at a future point in rou...
Wed, 29 Aug, 2018 at 8:54 AM
My item arrived damaged. Can you help?
Well that’s no good. It will help us if you can open a tech ticket, include a photo or two of the damage in your emails to helpdesk or you can upload insid...
Tue, 28 Aug, 2018 at 1:05 PM
My order arrived and it’s the wrong item/size.
Please open a tech ticket and we’ll remedy ASAP. Please include information on what you got and what you were supposed to get. 
Tue, 28 Aug, 2018 at 1:07 PM
My order arrived and it’s missing an item.
Open a tech ticket and we’ll remedy ASAP. Please include your order number and what’s missing.
Tue, 28 Aug, 2018 at 1:08 PM
Do you accept returns?
Most likely. Certain limited edition items may be exempt. Open a tech ticket and we’ll figure out return postage and refund.
Tue, 28 Aug, 2018 at 1:09 PM
Can I update my shipping address?
If you already have a shipping notice, then it’s unlikely we can update the address, but if not, open a tech ticket and we can possibly update.
Tue, 28 Aug, 2018 at 1:09 PM