Apologies for the inconvenience! Please attempt these troubleshooting steps:

  1. Fully close all apps on device, then shut off device for 5 minutes to clear cache 
  2. Reset any modem/router you are connected to, to ensure it's not a connection issue 
  3. Ensure your Apple account you are connected to is the same as the account used for original purposes 
  4. Launch game and tap 'Restore' in the Episodes menu 

If none of that works, please send us the receipt/proof of purchase from Apple that shows your exact items purchased! You can do so by submitting a ticket to our customer support team here: https://help.skybound.com/support/tickets/new